Article provided by Revdex.com
Unhappy customers can now influence hundreds as customer review sites and social media platforms provide an outlet for complaints. Providing excellent customer service has never been more important than in today’s modern online buying culture. Avoiding bad reviews is the best way to maintain a good reputation while improving sales and growing a business.
Here are some strategies that can help you avoid bad reviews:
Follow up with customers – Requesting feedback as soon as a customer has completed their purchase, will not only increase reviews, but it will also improve ratings. Research also shows that customers are more willing to provide an accurate review immediately after purchase.
Make complaining easy – A business culture that is always open to feedback should provide a convenient location for customers to complain. Trained customer service staff will then be able to solve customer issues from one location which can reduce response times while strengthening customer relationships.
Respond to both negative and positive reviews – In some cases companies may not respond to positive reviews as they do not need to be investigated. However, by acknowledging positive reviews you are thanking the customer for taking the time to write a review which can encourage future purchases. Private customer review websites such as Revdex.com, Yelp, and TripAdvisor have become popular, as they provide a platform for businesses to respond to customer reviews promptly.
Communicate with competitors – Building a good relationship with competitors may seem like a strange tactic, but it can help both parties monitor their reviews as often companies follow their competitors on social media.
Revdex is an online business directory that allows to report scam for a products and services. Consumers can post a review for any business, even if there is not an existing profile. Businesses can create their own profiles and respond to reviews.
For example you can file complaint about mortgage loans or you can file complaint about internet service.